Shipping policy

Fresh Custom Prints currently delivers to addresses within the United Kingdom only.

Processing times

Most of our products are personalised and made to order. Please allow 3–5 working days for your order to be produced and dispatched.

Working days are Monday to Friday, excluding UK bank holidays. Processing may take slightly longer during busy periods, but we will contact you if there is a significant delay.

Delivery charges

Delivery charges are calculated and displayed at checkout before you complete your purchase. The price may vary depending on the size, weight and quantity of the products in your order.

Delivery times

Any delivery estimate shown at checkout begins after your order has been produced and dispatched. Delivery dates are estimates and cannot be guaranteed, as delays caused by postal or courier services are outside our direct control.

You will receive a dispatch confirmation when your order is on its way. Tracking information will be included where a tracked service is used.

Personalised orders

Please check all names, wording, dates, images and other personalisation details carefully before completing your order. Production may begin shortly after an order is placed, so we cannot guarantee that changes can be made afterwards.

If you notice an error, contact us as soon as possible at info@freshcustomprints.co.uk.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. Fresh Custom Prints cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied at checkout.

If an order is returned to us because of an incorrect address or an unsuccessful delivery, an additional postage charge may be required before it can be sent again.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please check your tracking information and contact us at info@freshcustomprints.co.uk.

We will investigate the delivery with the relevant postal or courier service. A replacement or refund will be considered once the parcel has been confirmed as lost.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at info@freshcustomprints.co.uk. Include your order number and clear photographs of:

● The damaged product

● The external packaging

● The delivery label

Please keep the product and packaging while we investigate the issue.

Multiple parcels

Larger orders or orders containing products of different sizes may be dispatched in more than one parcel. These parcels may arrive separately.

If you have any questions about shipping or delivery, contact us at:

Fresh Custom Prints
Email: info@freshcustomprints.co.uk