FAQ
Find answers to the most common questions about ordering personalised products from Fresh Custom Prints. If you need any further help, please contact us at info@freshcustomprints.co.uk.
HOW DO I PERSONALISE A PRODUCT?
Choose the product you would like and select the available personalisation option. Depending on the product, you can upload a photograph or logo, enter a design code, add your own wording, or choose a font.
Please check all names, dates, spelling and other details carefully before completing your order.
WHAT IS A DESIGN CODE?
Our Design Ideas pages contain ready-made designs that can be added to selected products. Simply enter the design code shown beside your chosen design when placing your order.
CAN I USE MY OWN PHOTOGRAPH OR DESIGN?
Yes. You can upload your own photograph, logo, artwork or design on the relevant product page.
You must own the content or have permission to use it. If an image contains another person or a child, you must have the appropriate permission to submit it.
WHAT TYPE OF IMAGE SHOULD I UPLOAD?
For the best printing results, upload the highest-quality original image available. Clear, well-lit photographs generally produce the best results.
Avoid screenshots, heavily cropped photographs or images downloaded from social media, as these may be lower quality. We will contact you if we notice an obvious issue that would prevent us from producing an acceptable print.
WILL THE PRINTED COLOURS LOOK EXACTLY LIKE MY SCREEN?
Colours may vary slightly because phones, tablets and computer screens display colours differently. Materials, lighting and the printing process can also create small variations.
We always aim to produce a bright, detailed and high-quality result.
CAN I CHANGE MY PERSONALISATION AFTER ORDERING?
Contact us immediately at info@freshcustomprints.co.uk if you notice a mistake or need to request a change.
We will try to help if production has not started. However, because personalised products are often prepared shortly after ordering, changes cannot be guaranteed once production has begun.
HOW LONG WILL MY ORDER TAKE TO MAKE?
Most products are personalised and made to order. Please allow approximately 3–5 working days for your order to be produced and dispatched.
Working days are Monday to Friday, excluding UK bank holidays. Production may take slightly longer during particularly busy periods.
HOW MUCH IS DELIVERY?
Delivery charges are calculated at checkout and may vary depending on the size, weight and quantity of the products in your order. You will see the delivery charge before completing payment.
WHERE DO YOU DELIVER?
Fresh Custom Prints currently delivers to addresses within the United Kingdom only.
WILL I RECEIVE TRACKING INFORMATION?
You will receive a dispatch confirmation when your order is on its way. Tracking information will be included where a tracked delivery service is used.
CAN I RETURN A PERSONALISED PRODUCT?
Personalised and custom-made products cannot normally be returned because you have changed your mind.
However, we will provide an appropriate solution if your product arrives faulty, damaged, not as described or has been produced incorrectly because of an error made by Fresh Custom Prints.
Please see our Refund Policy for complete information.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us as soon as reasonably possible at info@freshcustomprints.co.uk and include:
• Your name and order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and delivery label if the parcel arrived damaged
Please keep the product and its packaging while we investigate.
HOW SHOULD I CARE FOR MY PERSONALISED PRODUCT?
Care instructions vary depending on the product and material. Please check the relevant product description for specific instructions.
If you are unsure how to clean or care for an item, contact us before using cleaning products, abrasive materials or placing it in a dishwasher or microwave.
HOW WILL MY UPLOADED PHOTOGRAPHS BE USED?
Uploaded photographs, logos and designs are used to produce and fulfil your order. We do not use personalised content for advertising or social media without your separate permission.
Customer-uploaded content is normally deleted within 90 days after the order has been fulfilled, unless it needs to be retained for longer to resolve a complaint, replacement or legal issue.
HOW CAN I CONTACT FRESH CUSTOM PRINTS?
For help with a product or order, email:
Please include your order number when contacting us about an existing order.